Special Screens for Collections Supervisor and Team Leader.
Generally the front line manager shall be provided the screens which are same as the operators with the following actions for Team monitoring;
Team Dash boards
Included there are the following functionality
Team Performance (Trend) (PTP, Kept,Resolution rate)
Daily
Weekly
Monthly
Team Operations stats
No. of calls
Current status
Ready
On break
Out
Call back Status
Jira Ticket Status
