Epic:
SM-1818
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IAM: Authenticate and authorize to CC agent
In Progress
JIRA:
Priority:
Effort estimate:
Review status: in preparation/ready to review/approved
As a Bank User I want to be able to get authorization to bank systems so that I can access and view customer data
Role: Bank User
Objective: Access Customer data
Reason: View data of calling customer
Functional requirements:
Sales agent will have always the data of customer - its the basic access and sales agent who is calling needs to prepare for the call (as the agent needs to see the name, phone number, offer available for customer, customer nps, etc… before the call as the script is linked to the product agent will be offering.)
Data visibility and access will be available to bank user based on the role.
UI requirements: TBD
Process flow: n/a
Execution steps: n/a
Internal dependencies: Back Office
External dependencies: OKTA
Acceptance criteria: TBD
Links to wireframes/UI: TBD