SaFi Bank Space : BOFE features
Created by Ion Mudreac on Jun 10, 2022
Feature | Function / Description |
Sign In | User to login using username and password |
Roles | Create/Modify/Delete users
Create and Assign Roles |
Customer search | Search customer accounts using:
Customer ID
Mobile Number
Email Add CC landing page with ability auth caller wia push notification or security questions |
Maker Checker Function | All editing/account changes will undergo this process
Maker to submit requests for approval / view list of all submitted request
Checker receive notification and be able to view/approve request for approval / view list of all submitted for approval
Automated rejection at the end of business day |
Edit customer information | Self Explanatory
*View Editing History |
Edit / Upload / Delete / Verify Document | Self Explanatory
*View Document editing/verification History |
View Ticket/Communication Logs/Information / Details | View Tickets in BOFE
Other function will be done via Jira interface by clicking the link in BOFE
Create / Update / Assign tickets
Monitor Ticket queues / aging
*View Ticket History |
Search/Filter Specific Tickets created / Details | *Date Filter
*Ticket number |
Subscription Management | Update / Edit / Waive subscription
*View Subcription History |
View Account Information / Details | TBA if data will be shown in BOFE or link going to Core Banking to do the functions below.
Suggest the below will be found in BOFE as CC Team doesn't need access to Core Banking
*View Transaction History
*View all account <Active/Closed/Blocked/Frozen etc>
The below can be directly in Core:
*Closing an account <Savings / Time Deposit>
*Blocking / Unblocking an Account <No Credit, No Debit, No Debit and Credit>
*Blocking / Unblocking any amount
*Customer Account Adjustment - Debit / Credit <Or should be done directly in Core Banking>
*Internal Account Adjustment - Debit / Credit <Or should be done directly in Core Banking> |
Search/Filter Account transactions / Details | *Date of Transaction
*Amount
*Debit Credit |
Card Delivery | View Delivery Status
Order new card/replacement card
Cancel Card order / Refund |
View Card Transaction Information / Details | *View all cards <Active/Closed/Blocked/Frozen etc>
*Card Transaction History
*Filing a Dispute/Chargeback <Send notification to customer>
*Blocking / Unblocking the Card <No Credit, No Debit, No Debit and Credit>
*Blocking / Unblocking any amount
*Customer Account Adjustment - Debit / Credit <Or should be done directly in Core Banking>
*Internal Account Adjustment - Debit / Credit <Or should be done directly in Core Banking> |
Search/Filter Specific Card transactions / Details | *Date of Transaction
*Amount
*Debit Credit |
Integration with other systems | BOFE integration with:
OneStop
Genesys
Loxon
Meiro
etc |
Functions to be developed / dependencies with other squad | |
In App Card Delivery Status update | Card Status updated realtime via API Based on set logic in the back end, App Notif / SMS using preapproved template when Card delivery is delayed/ Card Dev Status changed
|
Onboarding Functionalities | *Video call customer / link to video call <One Stop>
*Onboarding application approval/rejection |
Customer notification | *Account Opening / Closure
*Account Info Update / Password change
*Transaction notification <Debit, Credit, Adjustments etc>
*Card Delivery orders/status
*Account/Amount Frozen/Blocked/Unfrozen/Unblocked |