Get more than just 1st result when searching for customer

SM-2684 - Handle cases when more than 1 customer is found Done

SM-2557 - BE: Return list of customers in customer search endpoint Done

ETA: end of S7

N/A - all managed via tasks

Edit customer email

SM-1069 - Edit customer details Done

SM-3187 - BE: Implement an endpoint for change the email address for the customer Done

email: ETA in S8

N/A - all managed via tasks

Edit customer phone

SM-1069 - Edit customer details Done

SM-3190 - BE: Implement endpoint for phone number change Done

N/A - all managed via tasks

Edit customer address

SM-1069 - Edit customer details Done

Should the existing POST /customers/{customerId}/address endpoint be used? Yes.

Confirmed

Edit “additional info” aka “KYC survey” data like “monthly income”

SM-1069 - Edit customer details Done

Should the existing POST /kyc-surveys/customer/{customerId}/submit endpoint be used? Yes.

Confirmed

Allow searching verified phone numbers

SM-3108 - Ensure we search for all phone numbers not just verified Done

Will be enabled by SM-2951 - Build customer index table Done

N/A - all managed via tasks

Backoffice to check if this is really the case… and actually it’s not, see next row

Allow searching not verified phone numbers

(no task on BO side)

SM-4327 - BE: Change customer search to use CustomerSnapshot index table Done

Backoffice to discuss with Customer

Get list of customer ID cards

SM-1095 - Documents list view Done

SM-2019 - BE: Expose KYC data that could be used for Paynamics integration Done

Customer squad to write a better acceptance criteria to that task, it’s not clear that it will give us the needed functionality

Get list of other customer documents (uploaded by BOFE)

SM-1095 - Documents list view Done

SM-3114 - Design customer document storage solution Done

SM-3648 - BE: Create GET and POST endpoint for getting and uploading customer-related documents Done

N/A - all managed via tasks

Upload any document for customer

SM-1098 - Uploading documents Done

SM-3114 - Design customer document storage solution Done

SM-3648 - BE: Create GET and POST endpoint for getting and uploading customer-related documents Done

N/A - all managed via tasks

Delete any document for customer

SM-3920 - Archive document Done

SM-4331 - BE: BO Agent can remove document uploaded by BO agent Done

follow up task:

SM-4911 - BE: Update document delete to only flag Object storage objects as deleted, but not remove them Done

Change requested to not delete documents, but mark as invalidated

Verify any document for customer

SM-3704 - Documents verification Done

SM-4317 - BO: Document verification/update by BO Agent Done

ETA: S11

N/A - all managed via tasks

Edit document title

SM-4204 - Document title editation Done

SM-4317 - BO: Document verification/update by BO Agent Done

ETA: S11

N/A - all managed via tasks

List all ID cards

SM-4721 - ID Cards - list all Done

SM-4645 - BO: Allow listing ID cards for customer by Backoffice Done

ETA: S11

Upload new ID card

SM-4722 - ID Cards - upload new Done

SM-4506 - BO: Allow uploading verified ID Card by backoffice Done

ETA: S12

Edit ID card data

SM-4723 - ID Cards - edit data Accepted

SM-4646 - BO: Allow updating ID cards for customer by Backoffice Done

ETA: S12

Delete ID Cards

SM-4724 - ID Cards - archive Accepted

SM-4647 - BO: Allow invalidating ID cards for customer by Backoffice Done

ETA: S12

Verify ID Cards

SM-4726 - ID Cards - verify Done

SM-4648 - BO: Add verified flag to ID card entity Done

ETA: S12

Update accounts APIs once refactored

SM-1778 - Show account interest rate & update with the new account APIs Done

SM-2288 - Refactoring of account-manager Done

N/A - all managed via tasks

Block/unblock account (by bank)

SM-1082 - Account blocking/unblocking - by bank Done

SM-4197 - Block account Done

Managed via tasks

Block/unblock account (by customer)

SM-1186 - Account blocking/unblocking - by customer Cancelled

SM-4567 - Block account Cancelled

Block / unblock amount

SAF-928 - Amount blocking/unblocking Backlog

TBD

Accounts to provide a story to link

Freeze account

SM-1185 - Freeze/unfreeze subscription by BO agent Accepted

SM-1174 - Freeze account by Customer Done

SM-4753 - BO: Account freezing - conditions check service Done

Managed via tasks

Unfreeze account

SM-1187 - Unfreeze subscription by BO agent Cancelled

SM-1175 - Unfreeze account by Customer Done

Managed via tasks

Close main account

SM-1081 - Initiate definite offboarding procedure (Account Closing) Cancelled

SM-4677 - BO: Account Closing (offboarding) - condition checks Done

SM-3566 - Offboard customer by BO Agent Done

Managed via tasks

Change subscription plan

SM-2688 - Customer Subscription - change plan Done

SM-2705 - Change subscription plan on BE Done

ETA: end of August

N/A - all managed via tasks

Change subscription auto-debit date

SM-1071 - Customer Subscription - change auto-debit date Done

ETA: end of August

Accounts to provide a story to link

May get descoped

Waive subscription

SM-2689 - Customer Subscription - waive Done

SM-2711 - Waive subscription fee Done

ETA: end of August

N/A - all managed via tasks

Update personal loans API

Part of SM-3106 - Show amount and installments in loans dialog + use v2 endpoints Done

SM-1273 - New Personal loan API for PL Overview Done

N/A - all managed via tasks

Have the number of instalments and amounts in the personal loan accounts list

SM-3106 - Show amount and installments in loans dialog + use v2 endpoints Done

SM-3107 - Add more attributes to loan accounts list Cancelled

Backoffice to notifiy Loans about that task and if they are ok with it

Update: they will refactor the whole loans API anyway, see above

Show personal loan status

User 88745 Do we expect more status than Open/Paid?

Backoffice to clarify

View Overdraft

SM-3026 - Overdraft view Done

Done

Edit Overdraft

Not needed

View Atome BNPL

SM-3027 - Atome (account) view Cancelled

Meiro

BNPL status is customer attribute in Meiro

Reverse transaction

SM-1092 - Transaction reversal Accepted

TBD

Question for BO: Is this for Cashout transaction only? Tx squad counts with that one only.

The story needs to be clarified

Partially reverse transaction

SM-1094 - Transaction partial reversal Cancelled

TBD

Create credit/debit transaction

SM-1093 - Manual transactions Done

TBD

Display balance for each transaction

SAF-1173 - Show transaction balance Done

SM-4161 - Add the account balance to the transaction history manager & Statement Manager (MVP) To Do

N/A - all managed via tasks

Display suspicious transactions

SM-4149 - Flagged transactions in account tx view Done

Pending status in transaction-history-manager

Act on suspicious transactions

SM-4150 - Flagged transaction reject/release Done

SM-4680 - Manual approval of the Transaction Resolved

SM-1108 - Ordered card details view Done

SM-869 - BE: BO Card show delivery information Done

N/A - all managed via tasks

View card transactions (including sort and pagination)

SM-1100 - Transaction history on card view Done

SM-721 - BE: card manager to get list of transactions from transaction-manager Done

N/A - all managed via tasks

Search card transactions

SM-1101 - Transaction search on card Done

SM-721 - BE: card manager to get list of transactions from transaction-manager Done

N/A - all managed via tasks

TODO Should BOFE do card creation and card activation? User 88745

Edit card limit settings

SM-2739 - Edit card limit settings Done

SM-868 - BE: BO Card change limit Done

N/A - all managed via tasks

Block/unblock card

SM-1103 - Blocking card Done

SM-748 - Block Existing Card Done

SM-741 - Unblock Card Done

N/A - all managed via tasks

Block/unblock amount on card

SAF-939 - Blocking / unblocking amount (for incoming transactions) Ready for Testing

TBD

Cards to provide a story to link

Display card status report

SAF-934 - Card status update report integration Ready for Testing

TBD

Backoffice to define what is needed

Sign in to BOFE

SM-1127 - Sign in to BOFE Done

SM-2658 - Collect and document Okta requirements Done

SM-1854 - Login to Back Office bank system Done

Backoffice to collect requirements for Okta configuration

IAM to provide a story for Okta configuration

Use security questions to auth the calling customer

SM-1113 - Calling customer authentication Done

SM-2354 - Authenticate calling customer - Technical analysis Done

SM-1846 - Authenticate calling customer Done

Authenticate calling customer

Use randomly picked numbers in app to authenticate calling CC agent

SM-4164 - Authenticate CC agent - Technical Analysis Done

SM-4163 - Authenticate CC agent In Review

Authenticate CC Agent

Allow customer to pre-auth in app before calling the CC

SM-1113 - Calling customer authentication Done

TBD

Allow notifications to be sent form BE to BOFE

SM-1061 - BO: Notifications Done

SM-2084 - Design BOFE notification solution Done

TBD

Backoffice to finish the story

Help needed from IAM to connect to ably [but unclear how big their involvement will be]

Get pre-approved, used and available credit from Meiro

SM-3027 - Atome (account) view Cancelled

No such attributes in Meiro

Get upsell attributes from Meiro

SAF-888 - Customer Dashboard - Upsell / X-sell [tile] Backlog

No such attributes in Meiro

Get satisfaction scores from Meiro

SAF-887 - Customer Dashboard - Satisfaction Scores [tile] Backlog

No such attributes in Meiro