Epic:
SM-233
-
Cards: Back-office Functions - Management of Cards
In Progress
Priority: TBD
Effort estimate: TBD
Review status: APPROVED
Role: Operator
Objective:
The BO will initiate a replacement of the lost card
Reason:
Refer to Domain: Cards
Card emboss image problem
Card emboss data problem
Missing card from the batch list
Operation agent will need to use backoffice to check the image uploaded by Euronet to DZCard and why DZCard rejected the image. Operation agent will have to contact Euronet if necessary for the failure.
Also if any card in the bulk status update file is missing compared to the batch list for that day, then it will also raise an issue in BO. Operation agent will need to check with DZCard why is that particular card is not processed and missing from the bulk status update.
Functional requirements:
xxx
UI requirements:
xxx
Process flow:
n/a
Execution steps:
xxx
Internal dependencies:
xxx
External dependencies:
xxx
Alternative scenarios: n/a
Acceptance criteria:
xxx
Links to wireframes/UI: