SaFi Bank Space : Change Management Guidelines

Principles:

1. Each change in process, system, control, scorecard is documented

   1. all changes are subject to 4-eyes check

   2. Major changes (based on severity/impact) are subject to layered approval process

   3. All changes are subject to “User Acceptance Testing” and result is part of documentation for approval

   4. Major changes (based on BIA of affected processes) may require review from business continuity management perspective

2. There is always up-to-date documentation of actual state

   1. such as Credit risk policy, Scorecard documentation, Fraud rules

3. There is a clear changelog describing differences between versions

   1. with Date, Author, Approver if needed and description of the change

   2. if the change is major, copy the change-compare page as reference

   3. changelog is propagated upstream (change of policy control must be reflected also in strategy changelog)

4. Despite all versions are saved in Confluence history, Major changes as created as new version (copy) of the document and previous version goes to “Archive folder”

Changelog implementation

Each important documentation holds a “_changelog page” and “_archive page”

The documentation changelog holds a table that summarize the changes and changes of child pages (if applicable)

Original Page includes link to Changelog and Archive for better navigation

Approval Process Principles