Collections shall initiate contact with clients using alternative communication means; SMS, Viber Email.
The end goal is to clear inform the clients of the bank items related to the status, management and the banks initiatives for the pre-delinquent and delinquent accounts.
Notifications are sent based on set strategy and level of delinquency as defined in the collections strategy and is managed thru the collections system -LOXON,
Attachments:
notification-Collections v1.2.xlsx (application/vnd.openxmlformats-officedocument.spreadsheetml.sheet)