Created by User 40d9b, last modified by User 88745 on Nov 30, 2022

ID

BO77

EPIC

SM-568 - BO: Jira integration In Progress

US

SM-1123 - Creating task in Jira Done

STATUS

DONE

  

Role: BOFE user (see access matrix)

Objective: As a BOFE user, I want to be able to create new ticket in Jira

Reason: so I can raise any issue, concern, dispute, complaint on behalf of customer

Functional requirements:

  • There will be an option directly in BOFE to create a ticket. Upon choosing this option, the user will be redirected to the ticketing system, where he/she can create a ticket.

  • Customer id will be passed to the new ticket and BOFE user will fill in primary and secondary ticket dispositions and any additional notes or attachments

Execution steps: See creating ticket flow: https://safibank.atlassian.net/wiki/spaces/ITArch/pages/65830954/Ticket+flows#Ticket-creation

Internal dependencies: 

External dependencies: Dependent on Jira vendor and system integrator for Jira - Unicorn.

Links to wireframes/UI: https://www.figma.com/file/eyJ3AMGVxHZYTxNLXxTH2D/SaFi---Back-Office-UI?node-id=137%3A23600&t=A1AWH4hLJQ6b248T-4

Acceptance criteria: BOFE user can click on creating ticket button and will be redirected to Jira in new tab with pre-filled customer id and can fill in the necessary ticket information.