Created by Kristína Švecová (Unlicensed), last modified by User f25ad on Nov 25, 2022

The diagram below represents the business view on the statuses of the Customer entity.

Prospect

  • Anybody who started the onboarding process

  • Legal & marketing consent is provided

  • customer’s progress is continually saved at the checkpoints defined here: Save application

Submitted

  • Customer that has finished onboarding (all 4 blocks)

  • All customer data collected

  • The risk assessment will be conducted

To-review

  • manual intervention(approval, rejection, data completion) of BO staff is necessary

  • video call with a vKYC agent

Inactive

  • The customer is approved by Risk Management automatically (OSP) or manually (VKYC).

  • The Customer profile in TM will be created.

  • The Customer's main account in the Account manager will be created.

  • A virtual card in the Card manager will be created.

Active

  • The Customer profile in TM is created.

  • The Customer's main account in Account manager is created.

  • A virtual card in Card manager is created.

  • The Customer subscription has to be chosen.

  • The Customer can log into the app and use all of its functionalities.

Rejected

  • The customer is rejected either by Risk Management automatically (OSP) or manually (vKYC agent).

Blocked

  • The Customer can log in with read-only access

  • The Customer manager does not originate this status.

Frozen (The whole Frozen status will be canceled, this will be handled as the Main Account freezing.)

  • Only active Customers can freeze their account

  • The balance on the main account is 0

  • The balance on saving pockets is 0

  • No incoming transaction

  • No active unpaid loan

  • No outgoing or planned transactions

  • The Customer opted for freezing his account personally in his Customer profile or via Back Office

  • The Customer can log in, view the main account and common features of the app, can open a subaccount, and take a loan

PendingOffboarding

  • The process of offboarding is ongoing

  • The Customer can log in with Customer profile read-only access

  • Outbound payments are allowed

  • Card payments and withdrawals are allowed

  • Inbound payments are blocked

  • Loans are blocked

  • New pockets are blocked

  • Customer can’t ask for any new bank product

  • The customer still pays the subscription fee.

Offboarded (Closed)

  • The customer is not able to log into the account

  • The Customer’s profile in TM is terminated.

  • The Customer’s profile in IAM is terminated.

  • All customer accounts in Account manager are terminated.

  • All customer’s virtual cards in Card manager are terminated.

  • All other customer’s products are terminated

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