The following list contains the different data sources within the whole company.
Inventory Fields
The Business Glossary will contain the following fields:
Fields | Description |
|---|---|
System | System Name |
Description | Type of data within the system |
Technical Contact Name/Email | Name of the personnel to approach regarding inquiries with technical in nature such as integration or system related tasks |
Business Contact Name/Email | Name of the personnel to approach regarding inquiries with business in nature such as process and decision points. |
System | Description | Internal Technical Contact Name | Internal Technical Contact Email | Business Contact Name | Business Contact Email |
Genesys | Agent Call Logs, Agent Performance | Edwin Valbuena | Ace Chris Purisima | ||
Meiro | Customer Segments | ||||
BOFE | Back Office | Nikko Arned Ang | |||
Core Banking | Customer Details | ||||
Bank Microservices | Customer Transactions | ||||
Slacker | Fraud Details | ||||
Loxon | Collection Details | Michael Panelo | |||
Firebase | Device Activity | Pavel Schamberger | |||
JIRA | Customer Complaints Tickets | Nikko Arned Ang | |||
OSP | Customer Onboarding Details | Pavel Schamberger | |||
ZipHR | Employee Related Details | Luigi Lleander |
Document: Data Inventory Document
Change Process
To streamline the process for any changes in the inventory Document, the following process flow will be implemented.
