Component diagram
Component | Desription |
|---|---|
Genesys cloud | The contact center application where are recorded calls with client |
Genesys Recording Archiver | Custom application that manage life time of the recordings |
DownloadRec | The component of the GRA that is responsible to download recordings from Genesys cloud and save them to storage |
Web Interface | The component of the GRA that is used to access the callrecording and their metadata. It controls how long will be recording archived and triggered action to delete recording once they are not needed |
Google bucket | The google storage where will be recording files saved |
Google BigQuery | The google db where will be stored metadata for the recordings |
