SaFi Bank Space : How to pass video KYC

In order to go through onboarding successfully a customer is required to pass video call with an agent who should approve an identity of a customer and his/her ID.

Steps to proceed:

1. In your browser, go to the DEV or STAGE vKYC portal

   1. Links and accounts are here (passwords hidden by white color)

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2. Wait, until the compatibility check is done

   1. Browser can ask you to permit access to mic or camera

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   2. If you get connectivity issues, turn off add-blocking extensions on your browser.

      

   3. If you experience an compatibility error even you permitted mic and camera access, there might be an issue with your internet connection

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3. Click on “Resume” button to signal, you are ready to accept calls

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4. In the mobile app, choose “I’m ready” button

5. In vKYC, a window pops up with details about the caller. You need to accept it

6. During the call, the minimal setup to successfully approve the call are these steps:

   1. Take a photo on the face

   2. Take a photo of the ID card

   3. Mark at least one checklist option (e.g., Name is consistent) → if no option is marked, the customer will get rejected after submitting call

   4. End & Submit call

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7. In the mobile app, you should see a page about successful call and the results are processed

   1. If everything went right, the mobile app will redirect you to the success page