SaFi Bank Space : Integration with Dialer

Created by Lukas Civin, last modified by User cb50e on Sep 15, 2022

The Collections team shall integrate its Main Collections system Loxon with the the Automatic call distribution system of the Bank which is Genesys.

The connections will enable the collections systems to received calls for collections servicing. The integration will also manage the traffic of calls for the different campaigns and type of skill calling

The connection will be using Loxon API and would have a realtime information update between system.

*Connection diagram.

Attachments:

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