Whole process is subject to real time monitoring to measure key steps processing and comparison to expectations.
Monitoring is built on real-time basis utilizing technologies like Kafka-Prometheus-Grafana to capture following key metrics within the key dimensions
Reference metrics required
Each metric is measured and compared to;
Expected value (ie KPI)
Same time yesterday
Same time last week
Dimensions
Type of customer
Final decision or key decision (approved, declined, manual review required)
Time dimension - ability to go into 1second granularity (for visualization 1 minute is enough)
key API result (such as error, pass, score bands)
Metrics: Time to …
Name | Definition |
|---|---|
Time to fill | Time between the first step (starting screen) and last step (submitting the application for evaluation) |
Time to decision | Time between submission of application and key decision |
Processing time of decisioning flow | Each decisioning flow is measured start-to-end (eg. credit risk WF, Fraud prevention WF, Product rec. WF) |
key APIs processing time | Each key step in approval WF has measurement of the processing time (eg. Finscore, Internal credit score, Seon check, etc.) |
Metrics: Counts, Sums
Each application is measured as count/sum amount (if amount is available)