SaFi Bank Space : Notifications

System		Description	Notification
Core bank	->	Operation messages	the changes on account The transaction
IDM Forgerok	->	Operation messages	OTP messages
Genesys	<->	Interaction with customer
Collection	->	Operation messages	Due date
Meiro	->	Marketing messages Broadcast message	general information not finished onboarding not selected package Loyalty Maintenance of bank Customer awareness about security

Operation messages
- Transaction messages
  - Messages about every single transaction (movement on the account)
- OTP message
  - messages for login to mobile app
  - messages for call authorization? (Agent can trigger OTP message to ensure who is on call)
- Change on the account
  - payment limit change
- Onboarding messages
- Informational messages
  - new conditions
  - BSP regulation
  - limit on the card/account
- Fraud detection
  - unusual account activity
- NPS
  - IVR after call
- Welcome message after first loan/ Credit Card
Collection messages
- due dates reminder Pre-collection (push message)
- due dates reminder 1-day due date
- due dates reminder 2-day due date
- due dates reminder 7-day due date
Marketing messages
- general information
- not finished onboarding
- not selected package
- Loyalty
Broadcast message (ION )
- Maintenance of bank
- Customer awareness about security

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