Introduction:
This document provides technical information about the PLDT I-GATE 100mbps service provided to NeuronCredit Financing Company Inc. The contract for this service was signed on October 6, 2022, by Vlastimil Hrabal, and our PLDT Relationship Manager is Rowena Sujeco. The monthly charges for this service are 26,000 pesos.
Service Details:
The PLDT I-GATE 100mbps service is provided via CEN (Customer Edge Network) and includes the following components:
PID: 1-1GKWCGB
CSO: CBG202210120021438
Customer Name: NeuronCredit Financing Company Inc.
Service: 100M iGate via CEN
Demarc Name: MKTPB002RADE312 Port 3
LAN IPv4: 27.110.212.0/29
WAN Customer IPv4/30: 58.69.0.214
Support Escalation:
In case of any technical issues with the PLDT I-GATE 100mbps service, we can reach out to the following support levels:
Level 1: 177 Call Center (Customer Service HelpDesk)
Contact Number: 177 (Option 1)
Email: iccscbgcsh@pldt.com.ph and corpcust-a@pldt.com.ph
Level 5: Gene S. De Guzman
Office Number: 5358205
Mobile: 09189054341
Email: gzdeguzman@pldt.com.ph
Conclusion:
This technical documentation provides important information about the PLDT I-GATE 100mbps service provided to NeuronCredit Financing Company Inc. This document includes details about the service components, support escalation, and relevant technical information. Please see attached Contract.
