Epic:
SM-2920
-
ONB_CUS: Notifications
In Progress
User story:
SM-1225
-
Rejection notification
Done
User story: As a customer I want to be informed via standard communication channels (email, sms, notification) about onboarding rejection so that I understand reasons behind the decision
Role: Customer
Objective: The notification will be sent to Customer in case of rejected onboarding.
Reason: Customer must be informed about the negative result of the onboarding.
Functional requirements: The notification will be sent to Customer in following cases:
1. OSP Direct rejection
2. vKYC rejection
UI requirements: No special demand for UI, only text notification.
Process flow: N/A
Execution steps:
OSP Direct rejection - IF OSP returns the value “Rejected“ THEN after this screen: https://www.figma.com/file/dkDQHRa1zq7tU58MiL6hBR/SaFi---UI---MVP-(Shared)?node-id=18419%3A145252&t=kVU1a2mYPLu9qyGL-4 the notification to the customer’s device will be sent.
vKYC rejection - IF vKYC Agent session will result to rejection, THEN after this screen: https://www.figma.com/file/dkDQHRa1zq7tU58MiL6hBR/SaFi---UI---MVP-(Shared)?node-id=5407%3A34972&t=kVU1a2mYPLu9qyGL-4 the notification to the customer’s device will be sent.
Internal dependencies:
SMS Gateway
External dependencies:
1. OSP
2. vKYC
Alternative scenarios: N/A
Acceptance criteria: See Execution steps.
Links to wireframes/UI: N/A