Epic:
SM-233
-
Cards: Back-office Functions - Management of Cards
In Progress
Review status: APPROVED
Role: Operator
Objective:
The BO will initiate a replacement of the lost card
Reason:
In the case of a card loss informed by Ninjavan or GoGoExpress, the BO will be able to disable the original card and request delivery of a new card to the client. The client will be requested to confirm the delivery address via SaFi Bank app.
Refer to Domain: Cards
Card Missing
Card Destroyed
Functional requirements:
xxx
UI requirements:
xxx
Process flow:
n/a
Execution steps:
xxx
Internal dependencies:
Back-Office Application
External dependencies:
Ninjavan API Integration
GoGoExpress API Integration
Alternative scenarios: n/a
Acceptance criteria:
Safi backend will monitor card status; in case that card is marked-up as lost by Ninjavan or GoGoExpress during the logistic process, then a ticket for the BO app must be created automatically
BO agent will be responsible for takeover such tickets and proceed based on internal procedures to block the lost card and initiate creation of a new card
The client must be informed via email and push notification about such a situation
Links to wireframes/UI: