Epic:
SM-1004
-
OFFB: Freeze / Unfreeze account by customer
Done
User story:
SM-1174
-
Freeze account by Customer
Done
SM-1175
-
Unfreeze account by Customer
Done
User story: As a customer, I want to freeze my account so that I do not have to pay subscription fees when I am not using it.
Role: Customer
Objective: Customer wants to freeze his account so that he won’t be charged for using his account until he unfreezes his account.
Reason: To keep customers who don’t use their accounts, but we want them to keep their accounts.
Functional requirements:
1. In customer’s profile there is a button “Freeze your account“, for freezing customer’s account. https://www.figma.com/file/dkDQHRa1zq7tU58MiL6hBR/SaFi---UI---MVP-(Shared)?node-id=9676%3A59090
2. Conditions for freezing the account:
2.1. Balance on Main account = 0
2.2. Balance on Saving pockets = 0
2.3. No active unpaid loan
2.4. No outgoing or planned transactions
2.5. No standing order
3. Subsequent activities (the same behaviour as for the Inactive account):
3.1. Discontinuation of the subscription
3.2. Change of the Customer’s status
Unfreezing of the account:
The account will be automatically unfrozen once Customer:
1. Receives the money
2. Customer’s loan request is approved and money is disbursed
UI requirements:
Process flow: Customer: statuses
Execution steps: N/A
Internal dependencies: Accounts (Discontinuation of the subscription)
External dependencies: N/A
Alternative scenarios: N/A
Acceptance criteria:
See Functional requirements
Links to wireframes/UI: https://www.figma.com/file/dkDQHRa1zq7tU58MiL6hBR/SaFi---UI---MVP-(Shared)?node-id=9676%3A59090 , https://www.figma.com/file/dkDQHRa1zq7tU58MiL6hBR/SaFi---UI---MVP-(Shared)?node-id=9676%3A60613