Feature Comparison
Feature | 3CX | Genesys CloudCX |
|---|---|---|
Outbound Calling | Yes | Yes |
Inbound Calling | Yes | Yes |
Cloud-based | Yes | Yes |
User Licensing | 8 simultaneous calls for $575/year or additional cost for more users | $90/user/month or $6480/year for 6 users |
Reporting Tools | 3rd party reporting tools available at an estimated cost of $1000 | Included in license cost |
Customization | Customization options through APIs | Customization options thru plugins and APIs |
Cost Comparison
Cost | 3CX | Genesys CloudCX |
|---|---|---|
License Cost | $575/year for 8 simultaneous calls | $6480/year for 6 users |
Reporting Tools | $1000 (estimated) | Included in license cost |
Total Cost | $1575/year | $6480/year |
In terms of total cost of ownership, 3CX is a more affordable option with a license cost of $575/year for 8 simultaneous calls, however, it might require additional investment for reporting tools. On the other hand, Genesys CloudCX is more expensive in terms of licensing cost, the reports are generated by the data team and customizations also incur charges.
Its important to note that reporting tools should never be the burden of a telephony appliance and should be a separate system for technology independence.