Support Contract Details
Name | Details |
|---|---|
Plan | Enterprise |
Dedicated Customer Success Manager | Vincent Pericard vincent.pericard@ably.com |
Support Hours | 24x7, 365 days per hour |
How to contact Support?
Login to https://ably.com/support to raise a support ticket
Who can contact support?
Name | Role | Email Address |
|---|---|---|
Andre Laksmana | Owner | |
Ruly Anggriawan | Admin | |
Yosua | Admin | |
Péter Cseh | Admin | |
ARDHI KURNIAWAN | Admin | |
Andjaradji Rooseno | Admin | |
Peter Kmec | Admin | |
Bharathkumar | Admin | |
Gnanasekaran Gajendiran | Admin | |
Lucky La Torre | Admin |
Coverage on Technical Support
For details on support coverage, please see features under Enterprise here.
Support | |||
|---|---|---|---|
Hours | UK & US East business hours (9am-5pm) | UK & US East business hours (9am-5pm) | 24/7 and 365 days a year |
Dedicated Customer Success Manager | Vincent Pericard vincent.pericard@ably.com | ||
DEVELOPER | Enterprise |
|---|---|
Features | |
Built on our Platform i |
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Multiple Protocols (Interoperability) i |
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Unlimited | |
Firehose i |
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Ably Hub i |
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| |
Pre-configured hard limits | Customizable |
Configurable quota |
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Realtime Replicas | 4 replicas across 2 regions and 4 AZs |
Storage Replicas | 6 replicas across 3 regions, 6 AZs |
Uptime SLA | 99.999% |
HIPAA compliance |
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Regionally constrain traffic (EU/US) i |
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SSO (Single Sign-On) i |
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Customization of service i |
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Active traffic management i |
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Custom CNAME i |
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White label SDKs i |
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Private cluster i |
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Early access to the roadmap |
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Support | |
Hours | 24/7 and 365 days a year |
Dedicated Customer Success Manager |
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Technical Support | |
Comprehensive technical documentation |
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Live chat for first line support |
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Prioritized support within business hours |
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Direct engineer access |
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Guaranteed response time for technical issues | 1 hour |
Technical consultations | Full architectural review & guidance based on specific use-case |
Custom technical issue resolution i |
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Optional live event monitoring & support | Guaranteed 5 minutes response throughout event |
Optional critical incident escalation pager facility | Guaranteed 15 minute response time |
End-to-end transaction monitoring |
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Ably System Status
Slack Channel with Ably
Channel name #ably-support, to be added ask Ion Mudreac
