SaFi Bank Space : Vendor SLAs and Support Info

DOCUMENT IN PROGRESS

This document contains details about third party vendors the Engineering team is using on different tools being utilized by SRE/DevOps and Development.

Name	Plan	SLA Document	Support Included	Support Helpdesk	Vendor Status Dashboard
Hashicorp Terraform Cloud and Vault	Silver	https://safibank.atlassian.net/l/cp/PQXq7c3u	https://safibank.atlassian.net/l/cp/PQXq7c3u	https://support.hashicorp.com/	https://status.hashicorp.com/
Github	Enterprise	Github Enterprise Support	Github Enterprise Support		https://www.githubstatus.com/
Atlassian		Atlassian c/o Unicorn Systems	Atlassian c/o Unicorn Systems		https://status.atlassian.com/
Cloudflare Enterprise	Enterprise	https://safibank.atlassian.net/l/cp/GVZKFbLD	https://safibank.atlassian.net/l/cp/GVZKFbLD	https://support.cloudflare.com/hc/en-us	https://www.cloudflarestatus.com/
Google Cloud Platform	Premium (with Searce as Reseller)	https://safibank.atlassian.net/wiki/spaces/ITArch/pages/146604513/GCP+Scope+of+Work+with+Searce+PTE+Ltd?atlOrigin=eyJpIjoiMWQyOWE0NWUwMzI1NDQwOGI2ZjQxNmQzZWU1NDU5NGIiLCJwIjoiYyJ9	https://safibank.atlassian.net/wiki/spaces/ITArch/pages/146604513/GCP+Scope+of+Work+with+Searce+PTE+Ltd?atlOrigin=eyJpIjoiMWQyOWE0NWUwMzI1NDQwOGI2ZjQxNmQzZWU1NDU5NGIiLCJwIjoiYyJ9		https://status.cloud.google.com/
Thought Machine		Thought Machine - Service Procedure Framework	Thought Machine - Service Procedure Framework	https://thoughtmachine.atlassian.net/servicedesk/customer/portal/59
Tyk Pro	Pro with Silver Support	https://safibank.atlassian.net/l/cp/1S1gYBHG	https://safibank.atlassian.net/l/cp/1S1gYBHG	https://support.tyk.io/hc/en-gb
Confluent Cloud Kafka		Confluent Cloud Support	Confluent Cloud Support		https://status.confluent.cloud/
Ably	Enterprise	https://safibank.atlassian.net/l/cp/WB19ZFi1	https://safibank.atlassian.net/l/cp/WB19ZFi1	https://ably.com/support
Okta		Okta - Success and Support	Okta - Success and Support
Meiro
Infobip		Infobip Support	Infobip Support
Macrokiosk		Macrokiosk Support	Macrokiosk Support

TASK: SM-4296 - Document SLAs and Support Structure from Third Party Vendors Done

SaFi Bank Space : Vendor SLAs and Support Info

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