Type of Subscription (support)
Business, see https://www.confluent.io/confluent-cloud/support/ for more info
Included Support
Yes, Business.
Support SLA/Severity/Response Time
Critical Business Impact (P1)within 60 minutes
Moderate Business Impact (P2)within 4 hours
Minimal Business Impact (P3)within 8 business hours
General Guidance (P4)within 2 business days
Support Vendor Documentation
https://www.confluent.io/confluent-cloud/support/
https://www.confluent.io/resources/?language=english
Support Portal
For access to support portal ask Ion Mudreac
For tickets, cc our contact person in Confluent Ruiguo Lai rlai@confluent.io
Support Email Address/es
None, log ticket to portal directly
Support Contact Number/s
No, instead, submit a ticket through the portal.
Ask for a call or zoom in the logged ticket
Slack Channel with Confluent
Channel is #confluent_kafka - to be added to channel ask Ion Mudreac
Is access to the Customer Success Manager available?
Name | Contact Details | Designation |
|---|---|---|
Ruiguo Lai | rlai@confluent.io | Enterprise Sales |
Is there a designated technical contact at Safibank?
24x7 coverage
Unlimited support contacts
Unlimited support cases