Type of Subscription
Enterprise
Included Support
Enterprise Support
Support Hours
24x5
Support Coverage
Enterprise | |
|---|---|
Plan coverage | Included with Enterprise Cloud and Enterprise Server |
Support hours | 24x5 |
Initial response – Urgent | <8 hours |
Initial response – High | <8 hours |
Guaranteed SLA? | No |
Support channels | Online ticket submission |
Members with support entitlements | n/a |
Support resources | Shared support team |
Escalation Management | n/a |
Incident Management | n/a |
Health checks | n/a |
Training | n/a |
Technical advisory hours | n/a |
Application upgrade assistance | n/a |
Cloud planning | n/a |
Support Vendor Documentation
https://github.com/premium-support
Support Portal
Support Email Address/es
n/a, file ticket in portal https://support.github.com/
Support Contact Number/s
n/a, file ticket in portal https://support.github.com/
Is access to Customer Success Manager available?
Name | Contact Details | Designation |
|---|---|---|
Jacquelyn Adama | jaqadama@github.com | Enterprise Client Manager APAC |
Is there a designated technical contact at Safibank?
None