Context
This documentation contains support structure and details on service level agreements as agreed by Safibank with Cloudflare.
Our current subscriptions on the following Cloudflare products/domains:
Applies to | Product | Service Status |
|---|---|---|
smallog.tech | Active | |
blueship.store | Active | |
Active | ||
Your Account | Active |
What type of support are we getting from Cloudflare?
Based on our Subscription as described in the Context above, we have Enterprise plan for all domains and in Cloudflare Zero Trust.
Who can contact support?
If you need to be added, reach out to the Super Administrator.
Administrator | |
Administrator | |
Administrator | |
Administrator | |
Administrator | |
Administrator | |
Administrator | |
Super Administrator - All Privileges |
Customer Support Response Times and Availability
Cloudflare’s initial response times (listed below) varies based on the customer success offering purchased by and Customer and the severity of the Claim. Cloudflare is committed to providing a response within the timeframes described below, as measured from Customer initiation of a Claim.
PREMIUM PLAN | |
P1 Issue | < 1 hour |
P2 Issue | < 2 hours |
P3 Issue | < 24 hours |
P4 Issue | < 24 hours |
How do we contact Cloudflare Support?
Type | Details |
|---|---|
Cloudflare Dashboard | https://dash.cloudflare.com/8f541e26d66c440f775ecfdb37d6303d/support |
Live Chat - ONLINE | Speak with a customer support team member by clicking the 'Help' chat bubble in the lower right corner of your screen. |
Emergency Phone Support Hotline | Enterprise customers can reach Cloudflare 24x7 for emergencies. |
Who are our direct contact/s at Cloudflare?
Name | Email Address | Contact Number | Timezone |
|---|---|---|---|
JJ Chang | Customer Solutions Engineer | |||
Annabelle Ho |
Cloudflare System Status
https://www.cloudflarestatus.com/