Epic: SM-36 - ONB: Get onboarded - KYC Done
User story: SM-2666 - Customer video call for verification - Scheduled Done
User story: As a customer I want to schedule a video KYC call with a bank agent so that my verification can be completed.
Role: Customer
Objective: To schedule a video KYC call between Customer and the bank agent in case when video KYC call is required.
Reason: It is required to schedule a vKYC call in case when a scheduled call is chosen by Customer or no immediate call is available (Customer video call for verification - Immediate )
Functional requirements:
Setting the scheduled call:
Customer opts for the scheduled call on the final vKYC screen at the end of the onboarding flow https://www.figma.com/file/dkDQHRa1zq7tU58MiL6hBR/SaFi---UI---MVP-(Shared)?node-id=5407%3A34944 OR
Customer closes the call while waiting in the queue and sets up the scheduled call OR
Agent closes the call due to a weak internet connection and the push notification is sent to the Customer for the scheduled call.
Executing the scheduled call:
Customer receives a push notification about upcoming video KYC call 10 minutes before due time.
Customer receives a push notification in due time
Customer will initiate a video KYC call by clicking on push notification
After setting a video KYC call, the next steps follow according to:
Customer video call for verification - Immediate
UI requirements:
SM-2256
-
DES: Final screen with vKYC
Done
Process flow: N/A
Execution steps: See Functional requirements
Internal dependencies: N/A
External dependencies: vKYC platform / AAI
Alternative scenarios:
Customer video call for verification - Immediate
Acceptance criteria:
See Functional requirements.
Links to wireframes/UI:https://www.figma.com/file/0LEEFZgkUnPkPTkY9PMREt/SaFi---WF-%26-UI-(Shared)?node-id=1946%3A23531