Backoffice-manager hosts also special endpoints for Genesys Call Center.

API

https://backoffice-manager.apps.brave.safibank.online/swagger/views/swagger-ui/#/Customer

GET  /customers/supportInfo
POST /customers/supportResults

• GET supportInfo is used by Genesys to search our system to identify the calling customer, it’s workings are explained in https://safibank.atlassian.net/wiki/spaces/ITArch/pages/90341385/Customer+authentication+for+Call+Center#Get-enhanced-customer-profile

• POST supportResults is used by Genesys to report the info about concluded communication with customer to our system. For detailed analysis see Logging communication from Genesys

Authentication