SaFi Bank Space : Service Team - List of Vendors

Name of Vendor

Contact Person

Services

Email/Portal

Contact Numbers

SLA UpTime/Service Availability

SLA Response Time

SLA Resolution Time

Remarks

CliXlogic PH

Ria Reyes

UPS Distributor, Services

sales03@clixph.com

632 8951 9661

NBD (Next Business Day)

Pending Maintenance Agreement

ETPI (Eastern Telecoms)

Jenifer Tiuhan

Telco Provider

TiuHuanJU@etpi.com.ph

639175126933

99.50%

within 1 hour

every hour update thereafter until resolution

Genesys

Siddhart Wakodikar

VoIP Provider

siddharth@cexlab.com
https://genesyspartner.force.com/customercare/GenesysCommunityLogin

99.99%

P1 - within 10 minutes (phone)
P2 - within 2 business hours (My Support)
P3 - within 2 business hours (My Support)
P4 - within 2 business hours (My Support)

Globe Telecoms/Innove

Ice De Guzman

Telco Provider

imdeguzman@globe.com.ph

639176884367

99.80%

within 30 minutes, within Business Hours
within Two (2) hours, Outside Business Hours

every 2 hours update thereafter until resolution

MCFC Printing Services

Tiny Iradiel

Printer Services (Fuji Xerox)

mcfcprintingservices@gmail.com

9709559723

NBD (Next Business Day)

Pending Maintenance Agreement

NEXUS Technologies, Inc

Neri B. Asis

Local supplier of Yubikeys

nbasis@nexustech.com.ph

639171544966

NBD (Next Business Day)

Pending Maintenance Agreement

PLDT

Wheng Sujeco

Telco Provider

resujeco@pldt.com.ph

9989611857
177

99.60%

within 45 minutes

every hour update thereafter until resolution

UAS

Arlene Carlos

Network Equipment

acarlos@uas.com.ph

• NBD (Next Business Day) onsite service for hardware

• within 4 hours for mission critical

World SolutionsTechnology Inc

Yok Canonigo

Macbook and Accessories provider

yok@worldsolutiontech.com

9458872841

DOA - Seven (7) days outright replacement.
Beyond 7 days will be subject to warrantly clain.
Estimated Lead Time for the repair is 3 to 4 weeks
Loan Unit.- subject to availability of spares