Role: Customer

Objective: Let the customer waive the fee for the current cycle.

Reason: If the customer is not content with the provided services, he has the option to waive the already paid fee.

Functional requirements:

  • As a customer, I can waive the subscription fee for the current cycle (cannot waive previous or future ones).

  • The customer can waive only paid fee for the current cycle.

Acceptance criteria

  • When the customer waives the fee, then:

    • the customer has automatically credited the money he has paid for a latest subscription package

  • Request for CC is part of another User Story Inform Customer care about waiting fee