A number of accounts will push thru the pre-termination stage. Such client shall be provided by the bank enough assistance to normalized the status of the account and avoid account acceleration and eventual termination. It is projected that the we will have alteast a significant percentage share of such accounts.
A number of this type of accounts we will service in-house but the majority shall be moved to the external agency assignment as applicable. (Please refer to External Agency (EXA) )
This strategy is used for Personal loan customers who are having the following conditions;
Equal to greater than 61DPD
Balance on the account is greater than 10k (High Ticket item)
Account has been contactable either in Calling or in Field.
Account has a history of payment in the last 30days.
DPD | Action | Notes |
|---|---|---|
61-90 | calls on main number daily till contact has been achieved. *Once contact is established will be subject to the following exclusion in the call;
| max 7 spins daily. |
61 | Letter | 1st demand letter with SOA |
66 | Late fee #3 | |
61-90 | Field Assignment | Subject to Field rules |
61 and every other day till 90DPD | SMS/Push/Viber notification | |
70 | Letter/Email | Account Termination warning 2nd Demand Letter |
91 | Letter/Email | Account Termination Final Demand Letter |
91 | Termination Fee | Penalty for getting the account terminated |
91 | Litigation/Letter | Review for Litigation |
91+ | Litigation fee assessment | For review |
Strategy Plot
Attachments:
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