SaFi Bank Space : Early Collections

C1,C2,

Main focus is to provide incentives for individual and team contribution on;

A.KPI Achievements
B. Quality and Compliance
C. NPS/CSAT

For individual incentives.

These are based and calculated on actual performance on the metrics as indicated in the KPI achievement section per collections tool;

Collections Operator/Specialist.

The above enumerated rates shall be subject to the below tables to get the corresponding values to be received each month by a representative on a period basis. (See bonus tables).

Attendance/Visits shall be treated not part of the of the individual KPI but rather part of the deduction table which will have a corresponding rate to be applied on the end results of the rate calculation for the individual on a period basis.

Bonus Tables

• Used to determine the percentage of amount that is received by the individual on a period basis.

Deduction table

Used to determine the deduction if any an individual get due to process infractions on attendance and on COC violation.

*Attendance infractions shall be on a per occurrence basis till it hits HR sanctions level.

** Visit for field shall be defined.

*If for any sanctioned/Authorized reason an employee would be off shift. The employee shall still be entitled to the allocated incentive based on the actual effort of the employee.

However the said earned incentive (Earned Bonus Coefficient) of the individual shall be subject the percentage illustrated below.

Ex.

Employee was out for 7 days.

He earned a 90% bonus Coeff. for the month equivalent to 5000. Because he was out for 7 days. Instead of getting the 5000 allocated bonus since he was out for 7 days. He only gets 40% of the allocation which is 2000.

Additional Special Incentives

Aside from individual KPI achievement. Collections shall also allocate incentives for Team and Exemplary performance by teams and individuals which supports the Banks goal in achieving better performance on a monthly basis.

For Both Team and individuals

*Goals and rates shall be checked and adjusted as needed by Collections.